IT Support professional with hands-on experience keeping hotels, enterprises and banking systems running — from networks and firewalls to complete IT and Network support.
A detail-oriented, technically skilled IT Support professional with 7 years of experience troubleshooting, maintaining and supporting IT systems across hardware, software and network platforms.
Provides efficient technical assistance, manages IT assets and keeps downtime to a minimum. Experience spans end-user support, system configuration, ELV systems and routine maintenance, with a strong focus on problem-solving and customer satisfaction.
Committed to maintaining secure and optimized IT environments in fast-paced business settings, particularly in hospitality, enterprise and banking.
A broad, hands-on skill set covering infrastructure, security, hospitality systems and specialised hardware.
Configuring and troubleshooting routers, switches, VLANs and routing protocols, with strong knowledge of TCP/IP subnetting and IP management.
Fortinet firewall configuration and management, inter-VLAN routing and implementing secure network access.
Active Directory (AD DS), Group Policy management and domain troubleshooting.
Opera PMS, printers (Canon, HP, thermal), Windows 365 deployment and Outlook configuration.
Door lock systems, biometric devices, encoder programming and staff access management.
IPTV setup and channel configuration; Avaya IP telephone installation, termination and users.
NCR & Wincor ATMs, card readers, EPP, printers, pick lines, bill validators and cassettes.
Configuration of IP-based CCTV camera systems using specialised configuration tools.
Hardware diagnostics, software troubleshooting, preventive maintenance and end-user support.
Key responsibilities across hospitality IT, enterprise systems and network infrastructure.
Supporting hotel operations, front-office systems and guest technology.
Securing the environment and managing access for staff and systems.
Configuring and maintaining reliable network connectivity.
Recovering systems safely and keeping surveillance and banking hardware running.
University of Kerala
Kerala Board of Higher Secondary Examination
Kerala Board of Secondary Examination
I am open to IT Support and Network Engineering roles in Qatar. Please feel free to contact me by phone, email or LinkedIn.